Kona Hawaii, Texas, Utah, New York, New Jersey,
Connecticut, California, and Nevada!
All You Need To Know
Have a question? Want to know a bit more about the rental process, our company, or the brands we carry? To help you get you the answers quickly, we’ve compiled a list of popular questions we’ve received from our clients, along with answers. Can’t find what you’re looking for? Get in touch with us and we’ll be more than happy to help.
We are open and taking orders to serve your family! Rest assured that we will treat your little ones like our own and provide the safest and highest standards of cleanliness and professionalism.
-We provide contactless delivery
-Commercial Grade Botanical Disinfectant
-Temperature Checks for Employees and Partners
-We have and still do take safety and cleanliness very seriously. All of our rental items undergo an intensive inspection upon return and each part of the rental gets thoroughly cleaned. All machine washable parts and linens are laundered in hypoallergenic detergent and dried on high heat. Rental items are vacuumed and then disinfected and wiped down with a powerful all-natural botanical cleaner proven to kill 99.99% of germs. Then we use a steam cleaner to top it off so items are like-new when you receive them.
How does it work?
All of our rental items are hand delivered locally by Rental Partners in the areas we serve. The only exception is our Slumberpod Rental which can be shipped anywhere in the US (click HERE for instructions on shipping the Slumberpod).
To make a reservation with us, add the item(s) you would like to rent to the Cart. Select the Cart from the main menu (top menu). Select your Start date / day you would like your items delivered and the start of your two hour delivery window. Select your End date / day you would like your items picked up and the start of your two hour pick up window. Select the appropriate delivery fee. If you have questions on your delivery fee, read about our delivery locations below. Then select Checkout to finish the details of your Reservation. Once finished, you will receive a confirmation email to your email provided in a few minutes (check your spam folder if you don’t see it). A local Rental Partner will reach out to you to confirm your reservation details and they will be your point of contact if you have questions or need assistance.
When should I order?
We recommend ordering as soon as you know your rental dates, all rentals are subject to availability. We cannot guarantee orders with less than 48 hours notice. Popular travel dates like summer break and holidays book up quickly.
Can I order for same day delivery?
Delivery in 48 hours or less is available for $125 in addition to the standard delivery rate for your area. *Please note same day delivery is subject to availability.
Is there a minimum amount of time I can rent gear for?
We have a 3 day minimum charge for all rentals, if you need something for only a day or two, please note that you will be charged for 3 days.
Why is there a Cleaning Fee?
We value safety and cleanliness first and foremost! The cleaning fee ensures that you get the cleanest rental items that have also been checked thoroughly for safety.
How do you clean the rental items?
We take safety and cleanliness very seriously. All of our rental items undergo an intensive inspection upon return and each part of the rental gets thoroughly cleaned. All machine washable parts and linens are laundered in hypoallergenic detergent and dried on high heat. Rental items are vacuumed and then disinfected and wiped down with a powerful all-natural botanical cleaner proven to kill 99.99% of germs. Then we use a steam cleaner to top it off so items are like-new when you receive them.
Are the rental items in your inventory used?
All of our rentals are in like-new condition and undergo our cleaning and safety process detailed above. Think of it like a rental car– the car has been used before but looks and feels brand new because it is a new model and has been through all of the safety inspections and thoroughly detailed before you drive it.
If I want my item delivered, what does that entail?
Before your scheduled delivery day, we will communicate a delivery window of when you can expect your rental item to come. Our delivery fee includes delivery to your home, set-up, and pick-up at the end of your rental. We also love to answer any questions you may have regarding your rental during this time. Upon request, we can also send a text 15-20 minutes before arrival the day of.
What are your Covid safety measures?
Due to the pandemic, we have implemented contactless deliveries. Our standard protocol is to deliver to your front door and send you a confirmation via email or text of delivery. If you need assistance with set up of your rental items, please request at the time of booking and we are more than happy to accommodate. Our team wears masks and practices social distancing for your protection.
What is the start date / time and the end date / time of my reservation?
The Start date of your reservation that you select at checkout is the day you’d like your item delivered to your door (home, hotel, Airbnb, VRBO, ect). The time that you select on this day is the START of the 2 hour delivery window in which your item will be delivered on that day. (i.e. Start date and time: July 12th and 3:00pm means your item will be delivered on July 12th between 3-5pm ).
The End date of your reservation that you select at checkout is the day you’d like your item picked up from you (at your home, hotel, Airbnb, VRBO, ect). The time that you select on this day is the START of the 2 hour pick up window in which your item will be picked up on that day. (i.e. End date and time: July 17th and 11:00am means your item will be picked up on July 17th between 11am-1pm).
If you need an item delivered or picked up by a certain time, please select 2 hours prior to this. (i.e. If you need an item delivered by noon, select 10:00am on your Start date for delivery between 10am-12pm).
Additionally, we can provide an ETA text the day of delivery and pick up so you can know approximately what time our driver will be delivering/picking up within the 2 hour delivery/pick up window. There is a spot to select this at checkout.
How much does delivery cost?
“Delivery” prices include: (Delivery, setup*, and end of rental pickup). *Note that we are not able to install car seats due to liability but manuals are always included. Additionally, due to Covid, our new protocol is contactless deliveries. Please specify on your reservation at checkout that you would like in-home set up instead if you prefer this over contactless.
The cost of delivery varies by location:
Here are our most common general rental areas, but we serve much more than just these areas!
If you don’t see your area below, just give us a call/web chat/email and we will direct you!
Delivery – San Francisco, Richmond, Berkeley, Oakland, Daly City, South San Francisco ($45)
Delivery – Napa, Sonoma, Yountville, St Helena, Mill Valley, Vallejo, Fairfield, Vacaville ($45)
Delivery – San Jose, Palo Alto, San Mateo, Half Moon Bay, Mountain View, Sunnyvale Area ($55)
Delivery – San Leandro, Union City, Fremont, Pleasanton area ($55)
Delivery – All Bay Area Airports ($65)
Delivery – Santa Rosa, Healdsburg, Calistoga ($75)
Delivery – Monterey, Carmel, Santa Cruz, Aptos ($85)
Delivery – South Lake Lake Tahoe Area, North Lake Tahoe, Truckee Area, Tahoe City ($50)
Delivery – Chico Area ($65)
Delivery – Sacramento Area ($35)
Delivery – Los Angeles, Hollywood, Beverly Hills, San Gabriel Valley, Pasadena, Burbank, Glendale, Manhattan Beach, Redondo Beach, Anaheim ($45)
Delivery – LAX Airport, Malibu, Calabasas, San Fernando, Orange County, Irvine, Huntington Beach, Newport Beach, San Bernardino ($65)
Self Pick Up/Drop Off (Sacramento ONLY) ($0 free) – please select the Sacramento delivery and then use promo code SELFPICKUP at checkout to waive the delivery fee
Delivery – Gainesville, St. Augustine, Jacksonville, Jacksonville Beach, Alachua County ($25-$65) *Deliveries currently paused at this location*
Delivery – the Big Island, Kailua-Kona ($45), Hilo ($75)
Delivery- Reno, Sparks, Lake Tahoe ($50)
Delivery – New York: Manhattan ($50)
Delivery – New York: Brooklyn, Queens, Bronx, Staten Island, Long Island ($65)
Delivery – New York: Hudson Valley, Albany ($45)
Delivery – New York: Hamptons ($95)
Delivery – JFK International Airport and LaGuardia Airport ($75)
Delivery – New Jersey: Northeast New Jersey area, Newark, Bergen County, Passaic County, Morris County, Sussex County, Essex County, Union County, New Brunswick, Asbury Park, Long Branch, Freehold Township, Point Pleasant ($50)
Delivery – New Jersey: Brick Township, Tom’s River, Stafford Township, Long Beach Island ($75)
Delivery – Newark Liberty International Airport ($55)
Delivery – Stamford, Norwalk, Greenwich ($45)
Delivery – New Haven ($55)
Delivery – San Antonio area ($40)
Delivery – Austin Area ($125)
Delivery – Salt Lake City area, Salt lake County, Provo, Park City area, Utah County ($45-65)
Delivery – Ceder City, Zion, St. George Utah ($40)
Please inquire for delivery prices to other areas, contact us via email (firstname.lastname@example.org) for a quote.
Can I have my item delivered to the airport?
Yes! Please select the appropriate delivery fee for the airport you are flying into and enter your flight itinerary and rental car company into the Itinerary Section of the reservation details (i.e. Southwest flight arriving to SFO on 4/6 @ 9:20 am; Enterprise pick up @ 10am; United flight departing SFO on 4/10 @ 1:45pm). This helps our delivery driver to arrive at the appropriate time. Additionally, many times we will meet you at the car rental location (if you are renting a car) as this seems to be the easiest spot to deliver your items quickly to you and even load into your rental car if it is ready.
If I would like to pick-up my item, where are you located?
Our HQ is located in Sacramento, CA off of Highway 50. After a reservation is made, we will coordinate a pick-up time and an email will be sent with the pick-up address and a confirmation number. *Please note, at this time self pick-up is only available for the Sacramento, the Los Angeles, and the Northeastern New Jersey Areas.
When are you open for pick-ups?
We can schedule a time Monday thru Sunday between 8am and 8pm.
How quickly can we rent an item and have it delivered?
We can offer same day rental if the item is available! There is a $125 additional delivery charge for same day rentals. Please contact us regarding same day rentals.
My baby loves this rental item. Can I extend my rental period?
Yes! We check-in with our customers via email 2-5 days before the end of their rental term to see how the item(s) are working for their family. You are able to extend your rental term (i.e. 1 more month, day, etc.) at this time. We also highly encourage you to let us know sooner via email if you are able to.
What if my baby does not like an item? Can we return it early and get a refund?
Unfortunately, we do not issue refunds at this time. When an item is paid for it is reserved for your family for the rental term and we are unable to serve another family. We understand that all babies are different and may not take to a particular item. This is another reason why we feel like renting an item is a good idea. You have the ability to try different options.
What is your Cancellation/Refund Policy?
You may cancel your reservation up to 3 days before your scheduled delivery date to avoid any charges. You may cancel your reservation up to 2 days before your scheduled delivery date but you will be charged 50% of your reservation total. You may cancel your reservation the day before or day of your scheduled delivery date but you will be charged 100% of your reservation total.
Additionally, for Slumberpod rentals which are shipped from our Sacramento HQ, we can not offer a refund after the item has been shipped which is usually 8-5 days prior to the Start date of your reservation.
Exception: If you cancel your reservation for a rental that occurs during the period that includes the week before Christmas/Christmas, the week after Christmas, or within the Thanksgiving week/end, you will be charged 100% of your reservation total.
Please remember that rents4baby.com has held the rental equipment especially for you and in cases of cancellations we have not had the opportunity to rent them out to another family. There will be no refunds after the items are delivered or picked up.
What happens if I forget to return part of my rental or loose it? (i.e. sheet, swaddle)
You will be charged retail value for a replacement if you are unable to locate it.
What happens if I damage my item or there is more than normal wear and tear?
We only offer high-quality items to rent and if there is damage we are unable to serve another family. For any damaged item, you will be charged the retail value to cover the cost of replacement.
Is rents4baby affiliated to the product I want to rent?
Rentsbaby and Rents4baby.com is in no way associated by, partnered with, endorsed by, authorized by, or affiliated with any of the brands, names or products listed, sold or rented by Rents4baby.com, which includes but not limited to: HAPPIEST BABY, INC. Snoo, Smart Sleeper, Harvey Karp, © Thorley Industries LLC, d/b/a 4moms, DockATot, Wildchild Stockholm, Inc. All Trademarks are property of their respective owners.
I’m looking for a particular item and I do not see it listed.
What can I do?
Please email us (info@rents4baby) with the item that you are hoping to rent. We love hearing what items our customers want to see. We may be able to add it to your inventory for you.
Can I add rents4baby to my baby registry?
Yes! Create a Babylist registry. Pick which item you would like to rent with us and copy and paste that link to your “Add Items” of your Babylist registry. Make sure to make a note to your friends/family of how long you would like to rent for. Example: “3 Month Rental of the Snoo bassinet”. Your friends/family can then make a reservation for this item! Please contact us at email@example.com with any questions.
We had an amazing experience! What can we do to help rents4baby?
First off, thank you for letting us serve you during this monumental time in your life! The best thing you can do for us is to recommend us to family and friends so we can continue to grow and serve other families. You can also leave us a Google business review so others can hear about your experience. We appreciate your business!
I have an issue with my rental. Who should I contact?
Please do not hesitate to contact us for any question or issue that my arise. Email us (firstname.lastname@example.org) or call/text (559-933-7368) during business hours. We are committed to resolving concerns, issues, and answering questions within 24 hours.
Sacramento, CA, USA
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