Wanting To Rent In Hawaii? (Big Island/ Kona/ Hilo): We Are So Excited To Be Expanding Soon. Please Email To Inquire About Your Hawaii Rental Before Booking.
All You Need To Know
Have a question? Want to know a bit more about the rental process, our company, or the brands we carry? To help you get you the answers quickly, we’ve compiled a list of popular questions we’ve received from our customers, along with their answers. Can’t find what you’re looking for? Get in touch with us and we’ll be more than happy to help.
When should I order?
We recommend ordering as soon as you know your rental dates, all rentals are subject to availability. We cannot guarantee orders with less than 48 hours notice.
Is there a minimum amount of time I can rent gear for?
We have a 3 day minimum charge for all rentals, if you need something for only a day or two, please note that you will be charged for 3 days.
Why is there a $12 Cleaning Fee?
We value safety and cleanliness first and foremost. The $12 cleaning fee ensures that you get the cleanest rental items that have also been checked thoroughly for safety.
How do you clean the rental items?
We take safety and cleanliness very seriously. All of our rental items undergo an intensive inspection upon return and get thoroughly cleaned. All machine washable parts and linens are cleaned in hypoallergenic detergent. Rental items are vacuumed and disinfected with a powerful all-natural botanical cleaner proven to kill 99.99% of germs. Then we use a steam cleaner to top it off so items are like-new when you receive them.
If I want my item delivered, what does that entail?
Before your scheduled delivery day, we will communicate a delivery window of when you can expect your rental item to come. Our delivery fee includes delivery to your home, set-up, and pick-up at the end of your rental. We also love to answer any questions you may have regarding your rental during this time. Upon request, we can also send a text 15-20 minutes before arrival the day of.
How much does delivery cost?
“Delivery” prices include: (Delivery, setup*, and end of rental pickup). *Note that we are not able to install car seats due to liability but manuals are always included
The cost of delivery varies by location:
Here are our most common general rental areas, but we serve much more than just these areas!
If you don’t see your area below, just give us a call/web chat/email and we will direct you!
Delivery – San Francisco / Richmond / Berkeley / Oakland / All of Bay Area ($35.00)
Delivery – San Jose / Palo Alto / San Mateo Mountain View / Sunnyvale Area ($35.00)
Delivery – All Bay Area Airports ($45.00)
Delivery – Monterey / Carmel / Santa Cruz / Aptos ($45.00
Delivery – Napa / Sonoma / Yountville / St Helena ($35.00)
Delivery – Santa Rosa / Healdsburg / Calistoga ($45.00)
Delivery – South Lake Lake Tahoe Area ($50.00)
Delivery – North Lake Tahoe / Reno / Truckee Area / Tahoe City ($35.00)
Delivery – Redding Area ($15.00)
Delivery – Chico Area ($35.00)
Delivery – Fresno / Clovis / Madera Area ($30.00)
Delivery – Sacramento Area ($20.00)
Self Pick Up/Drop Off (Sacramento ONLY) ($0.00)
NEW YORK AND NEW JERSEY
Delivery – New York City and Manhattan, including: Hudson County, Bergen County, Passaic County, Morris County, Sussex County, Essex County, Union County, Rockland County and Orange County ($35-$55)
Delivery – Ceder City / Zion / St. George Utah ($40.00)
Coming Soon! (Please inquire before booking)
– Hawaii “Big Island / Kona / Hilo”
– Los Angeles / Orange County / San Diego
Please inquire for delivery prices to other areas, contact us via email (firstname.lastname@example.org) for a quote.
If I would like to pick-up my item, where are you located?
Our HQ is located in Sacramento, CA off of Highway 50. After a reservation is made, we will coordinate a pick-up time and an email will be sent with the pick-up address and a confirmation number. *Please note, at this time self pick-up is only available for The Sacramento Area.
When are you open for pick-ups?
We can schedule a time Monday thru Sunday between 8am and 8pm.
How quickly can we rent an item and have it delivered?
We can offer same day rental if the item is available! Please contact us regarding same day rentals.
My baby loves this rental item. Can I extend my rental period?
Yes! We check-in with our customers via email 2-5 days before the end of their rental term to see how the item(s) are working for their family. You are able to extend your rental term (i.e. 1 more month) at this time. We also highly encourage you to let us know sooner if applicable.
What if my baby does not take to an item? Can we return it early and get a refund?
Unfortunately, we do not issue refunds at this time. When an item is paid for it is reserved for your family for the rental term and we are unable to serve another family. We understand that all babies are different and may not take to a particular item. This is another reason why we feel like renting an item is a good idea. You have the ability to try different options.
What happens if I forget to return part of my rental or loose it? (i.e. sheet, swaddle)
You will be charged retail value for a replacement if you are unable to locate it.
What happens if I damage my item or there is more than normal wear and tear?
We only offer high-quality items to rent and if there is damage we are unable to serve another family. For any damaged item, you will be charged the retail value to cover the cost of replacement.
Is rents4baby affiliated to the product I want to rent?
Rentsbaby and Rents4baby.com is in no way associated by, partnered with, endorsed by, authorized by, or affiliated with any of the brands, names or products listed, sold or rented by Rents4baby.com, which includes but not limited to: HAPPIEST BABY, INC. Snoo, Smart Sleeper, Harvey Karp, © Thorley Industries LLC, d/b/a 4moms, DockATot, Wildchild Stockholm, Inc. All Trademarks are property of their respective owners.
I’m looking for a particular item and I do not see it listed.
What can I do?
Please email us (info@rents4baby) with the item that you are hoping to rent. We love hearing what items our customers want to see. We may be able to add it to your inventory for you.
Can I add rents4baby to my baby registry?
Yes! Create a Babylist registry. Pick which item you would like to rent with us and copy and paste that link to your “Add Items” of your Babylist registry. Make sure to make a note to your friends/family of how long you would like to rent for. Example: “3 Month Rental of the Snoo bassinet”. Your friends/family can then make a reservation for this item! Please contact us at email@example.com with any questions.
We had an amazing experience! What can we do to help rents4baby?
First off, thank you for letting us serve you during this monumental time in your life! The best thing you can do for us is to recommend us to family and friends so we can continue to grow and serve other families. You can also leave us a Google business review so others can hear about your experience. We appreciate your business!
I have an issue with my rental. Who should I contact?
Please do not hesitate to contact us for any question or issue that my arise. Email us (firstname.lastname@example.org) or call/text (559-933-7368) during business hours. We are committed to resolving concerns, issues, and answering questions within 24 hours.
Sacramento, CA, USA
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