All You Need To Know
Questions? We’ve got answers.
all of our rental items are hand delivered locally by rental partners in the areas we serve.
the only exception is our slumberpod rental which can be shipped anywhere in the us (click here for instructions on shipping the slumberpod).
1. PICK YOUR GEAR: To make a reservation with us, add the item(s) you would like to rent to the Cart.
2. CHOOSE DELIVERY OR PICK UP: Our Quote Calculator will pop up. Enter the zip code of where you would like your rental gear delivered to and select Save Destination. You can also select “No Delivery / I will pick up” if you’d like to pick up from one of our designated Self Pick Up and Drop off locations instead.
3. SELECT RENTAL DATES: Then enter your desired rental dates. The Start Date (pickup) is the day and time you would like those items delivered. The End date (return) is the day and time you would like those items picked up.
Click Checkout to finish the details of your Reservation. Once finished, you will receive an automatic email confirmation to the email you provided on your Reservation within a few minutes (check your spam folder if you don’t see it). Then, normally within 48 hours of booking, the local Rental Partner who will be taking care of you for the duration of your reservation will reach out to you to confirm your reservation details and they will be your point of contact if you have questions or need assistance.
We recommend ordering as soon as you know your rental dates, all rentals are subject to availability. We cannot guarantee orders with less than 48 hours notice. Popular travel dates like summer break and holidays book up quickly.
We have a 3 day minimum charge for all rentals, if you need something for only a day or two, please note that you will be charged for 3 days.
The Start date of your reservation that you select at checkout is the day you’d like your item delivered to your door (home, hotel, Airbnb, VRBO, ect). The time that you select on this day is the START of the 2 hour delivery window in which your item will be delivered on that day. (i.e. Start date and time: July 12th and 3:00pm means your item will be delivered on July 12th between 3-5pm ).
The End date of your reservation that you select at checkout is the day you’d like your item picked up from you (at your home, hotel, Airbnb, VRBO, ect). The time that you select on this day is the START of the 2 hour pick up window in which your item will be picked up on that day. (i.e. End date and time: July 17th and 11:00am means your item will be picked up on July 17th between 11am-1pm).
If you need an item delivered or picked up by a certain time, please select 2 hours prior to this. (i.e. If you need an item delivered by noon, select 10:00am on your Start date for delivery between 10am-12pm).
Additionally, we can provide an ETA text the day of delivery and pick up so you can know approximately what time our driver will be delivering/picking up within the 2 hour delivery/pick up window. You will see a spot at checkout to select “Yes I would like an ETA Text”.
Delivery in 48 hours or less is available for $125 in addition to the standard delivery rate for your area. *Please note same day delivery is subject to availability.
Yes, we can ship this item to anywhere in the US. Please reserve at least 7 days in advance to allow adequate time for processing and shipping. Shipping includes shipping to your home and a prepaid return label and is $44. To get this rental shipped, add the Slumberpod to the Cart and enter the destination zip code as ( 11111 ). For your rental dates, the Start date you select should be the day you would like the Slumberpod to arrive to you anytime during the day. The End date will be the date that you will putting the Slumberpod in the mail to ship back to rents4baby. At checkout, enter the address where you would like the Slumberpod shipped to in the Delivery Address slot. After your reservation is placed, you will receive a follow up email from a rents4baby team member confirming availability. Please note, the Slumberpod is the only rental item that we ship at the moment and we are unable to ship the Pack n Play and Slumberpod Bundle or Snoo and Slumberpod Bundle. If a rental is not postmarked on the the rental term End date / ship back date, you will be responsible for the charges associated with the additional days. If you wish to extend your rental, please contact us via email.
We value safety and cleanliness first and foremost! The cleaning fee ensures that you get the cleanest rental items that have also been checked thoroughly for safety.
We take safety and cleanliness very seriously. All of our rental items undergo an intensive inspection upon return and each part of the rental gets thoroughly cleaned. All machine washable parts and linens are laundered in hypoallergenic detergent and dried on high heat. Rental items are vacuumed and then disinfected and wiped down with a powerful all-natural botanical cleaner proven to kill 99.99% of germs. Then we use a steam cleaner to top it off so items are like-new when you receive them
We are open and taking orders to serve your family! Rest assured that we will treat your little ones like our own and provide the safest and highest standards of cleanliness and professionalism.
-We provide contactless delivery
-Commercial Grade Botanical Disinfectant
-Temperature Checks for Employees and Partners
-We have and still do take safety and cleanliness very seriously. All of our rental items undergo an intensive inspection upon return and each part of the rental gets thoroughly cleaned. All machine washable parts and linens are laundered in hypoallergenic detergent and dried on high heat. Rental items are vacuumed and then disinfected and wiped down with a powerful all-natural botanical cleaner proven to kill 99.99% of germs. Then we use a steam cleaner to top it off so items are like-new when you receive them.
Due to the pandemic, we have implemented contactless deliveries. Our standard protocol is to deliver to your front door and send you a confirmation via email or text of delivery. If you need assistance with set up of your rental items, please request at the time of booking and we are more than happy to accommodate. Our team wears masks and practices social distancing for your protection.
Reservations placed with any part of the rental term landing on the week of (Mon-Sun) Christmas, Thanksgiving, or New Years Day are specified in the farthest right hand column. For 2021, this includes the week of Thanksgiving Nov 22-28, the week of Christmas Dec 20-26, and the week of New Years Day Dec 27 – Jan 3.
For our Slumberpod rentals, cancellations must be made two weeks prior to the Start date of your reservation to receive a full refund of your reservation. If you wish to cancel within two weeks of your Start date you will be charged 100% of your reservation total.
Please remember that rents4baby.com has held the rental equipment especially for you and in cases of cancellations we have not had the opportunity to rent them out to another family. There will be no refunds after the items are delivered or picked up.
Forget something? Realizing you need to cancel an item? Not a problem! Contact your local Rental Partner or email us at email@example.com and we are more than happy to update your Reservation for you. Please note, we follow our Cancellation + Refund Policy when it comes to removing items from your order.
All of our rentals are in like-new condition and undergo our cleaning and safety process detailed above. Think of it like a rental car– the car has been used before but looks and feels brand new because it is a new model and has been through all of the safety inspections and thoroughly detailed before you drive it.
Yes! We check-in with our customers via email 2-5 days before the end of their rental term to see how the item(s) are working for their family. You are able to extend your rental term (i.e. 1 more month, day, etc.) at this time. We also highly encourage you to let us know sooner via email if you are able to.
Unfortunately, we do not issue refunds at this time. When an item is paid for it is reserved for your family for the rental term and we are unable to serve another family. We understand that all babies are different and may not take to a particular item. This is another reason why we feel like renting an item is a good idea. You have the ability to try different options.
You will be charged retail value for a replacement if you are unable to locate it.
We only offer high-quality items to rent and if there is damage we are unable to serve another family. For any damaged or excessively dirty item, you will be charged the retail value to cover the cost of replacement.
All of our rental items are in like-new condition. If a car seat has visible damage, the car seat is removed from inventory and not rented out again. Additionally, our terms require clients to disclose if any accidents occur.
The National Highway Traffic Safety Administration (NHTSA), defines a minor crash as one that meets all of the following:
- Vehicle was driven away from the scene
- No airbags were deployed
- No damage occurred to the door closest to the car seat
- No visible damage to car seat
- No injuries to any vehicle occupant (includes soreness)
If all of the criteria listed above is met, Britax, Cosco, Maxi-Cosi, Nuna, Safety 1st, and UppaBaby brand car seats can be safely reused and/or rented.
If not, then the car seat is removed from our local Rental Partner’s inventory.
Rentsbaby and Rents4baby.com is in no way associated by, partnered with, endorsed by, authorized by, or affiliated with any of the brands, names or products listed, sold or rented by Rents4baby.com, which includes but not limited to: HAPPIEST BABY, INC. Snoo, Smart Sleeper, Harvey Karp, © Thorley Industries LLC, d/b/a 4moms, DockATot, Wildchild Stockholm, Inc. All Trademarks are property of their respective owners.
What can I do?
Please email us (info@rents4baby) with the item that you are hoping to rent. We love hearing what items our customers want to see. We may be able to add it to your inventory for you.
Yes! Create a Babylist registry. Pick which item you would like to rent with us and copy and paste that link to your “Add Items” of your Babylist registry. Make sure to make a note to your friends/family of how long you would like to rent for. Example: “3 Month Rental of the Snoo bassinet”. Your friends/family can then make a reservation for this item! Please contact us at firstname.lastname@example.org with any questions.
First off, thank you for letting us serve you during this monumental time in your life! The best thing you can do for us is to recommend us to family and friends so we can continue to grow and serve other families. You can also leave us a Google business review so others can hear about your experience. We appreciate your business!
Please do not hesitate to contact us for any question or issue that my arise. Email us (email@example.com) or call/text (559-933-7368) during business hours. We are committed to resolving concerns, issues, and answering questions within 24 hours.
Sacramento, CA, USA
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