frequently asked questions
Questions? We’ve got answers
how does it work?
all of our rental items are hand delivered locally by rental partners in the areas we serve.
You place your order for the baby gear you’d like and tell us when to deliver + pick it up. We deliver your rental items to your destination — home, airbnb, hotel, or airport! We can even provide set up of your items + pick up is also included in the delivery fee.
how far in advance should I book?
We recommend ordering as soon as you know your rental dates! All rentals are subject to availability. We cannot guarantee orders with less than 48 hours notice. Popular travel dates like summer break and holidays book up quickly.
If you don’t yet have the exact delivery address, like for an Airbnb or VRBO — not a problem! Enter “TBD” to your Delivery Address at checkout and you can provide the exact address to your local Rental Partner once you have it.
how do i place an order?
1. PICK YOUR GEAR: To make a reservation with us, add the item(s) you would like to rent to the Cart.
2. CHOOSE DELIVERY OR PICK UP: Our Quote Calculator will pop up. Enter the zip code of where you would like your rental gear delivered to and select Save Destination. You can also select “No Delivery / I will pick up” if you’d like to pick up from one of our designated Self Pick Up and Drop off locations instead.
3. SELECT RENTAL DATES: Then enter your desired rental dates. The Start Date (pickup) is the day and time you would like those items delivered. The End date (return) is the day and time you would like those items picked up.
Click Checkout to finish the details of your Reservation. Once finished, you will receive an automatic email confirmation to the email you provided on your Reservation within a few minutes (check your spam folder if you don’t see it). Then, normally within 48 hours of booking, the local Rental Partner who will be taking care of you for the duration of your reservation will reach out to you to confirm your reservation details and they will be your point of contact if you have questions or need assistance.
when do i pay?
Full payment is required at the time of booking.
How is my rental period charged?
We charge per day versus night or 24 hour period. Every day you have the rental items is a rental day. For example, if your rental period is Monday through Thursday, you have a 4 day rental.
is there a minimum amount of time I can rent gear for?
We have a 3 day minimum charge for all rentals, if you need something for only a day or two, please note that you will be charged for 3 days.
Once you place your order, the additional balance for the 3 day minimum charge will be processed manually and we will send you an updated email receipt.
what is the start date/time and the end date/time of my reservation?
The Start date of your reservation that you select at checkout is the day you’d like your item delivered to your door (home, hotel, Airbnb, VRBO, ect). The time that you select on this day is the START of the 2 hour delivery window in which your item will be delivered on that day. (i.e. Start date and time: July 12th and 3:00pm means your item will be delivered on July 12th between 3-5pm ).
The End date of your reservation that you select at checkout is the day you’d like your item picked up from you (at your home, hotel, Airbnb, VRBO, ect). The time that you select on this day is the START of the 2 hour pick up window in which your item will be picked up on that day. (i.e. End date and time: July 17th and 11:00am means your item will be picked up on July 17th between 11am-1pm).
If you need an item delivered or picked up by a certain time, please select 2 hours prior to this. (i.e. If you need an item delivered by noon, select 10:00am on your Start date for delivery between 10am-12pm).
Additionally, we can provide an ETA text the day of delivery and pick up so you can know approximately what time our driver will be delivering/picking up within the 2 hour delivery/pick up window. You will see a spot at checkout to select “Yes I would like an ETA Text”.
I've placed my order, what happens next?
You should have received a confirmation email to your inbox confirming we have received your rental request, along with a Reservation/Order number and order details listed. If you don’t see it in your inbox within a few minutes of ordering, be sure to check your spam/junk folder as it may have accidentally landed in there.
Double check your email receipt to be sure everything looks good — most importantly being your contact email, phone number, and delivery address we will deliver your gear to. If you need to make a change, contact us via email email@example.com and we can assist!
Our local Rental Partner serving you will reach out to you, normally within 48 hours, to introduce themselves, confirm your reservation and order details, and see if you need anything else.
Our local Rental Partner will be delivering + picking up your gear and is your point of contact should you need something during your reservation.
what if i don't know how to use an item?
We’d love to help lend our knowledge + expertise! You can contact your local Rental Partner and ask them for additional instructions or a quick demo at the time of delivery.
Delivery + Pick Up Information
Find all of our information on delivery on our Where We Deliver To Page (Click Here).
For information on our Self Pick Up + Drop Off options, go to our Self Pick Locations Page (Click Here).
safety + cleaning protocol
Clean + safe baby gear is our #1 priority. Find out our protocols (Click Here)
Cancellation + Refund Policy
Please check our Cancellation + Refund Policy page (Click Here).
Need to Add or Remove items?
Forget something? Realizing you need to cancel an item? Not a problem! Contact your local Rental Partner and we are more than happy to update your Reservation for you.
Please note, we follow our Cancellation + Refund Policy when it comes to removing items from your order.
need to add or remove rental days?
If you need to extend your Reservation dates after your order has started or add additional days to your order, please reach out to your local Rental Partner and we will add those upon item + pick up availability.
If you need to shorten your Reservation dates, reach out to your local Rental Partner. Please note, we do follow our Cancellation + Refund Policy when it comes to removing a reservation day.
You will receive an updated emailed receipt once your order dates are updated.
do you install car seats?
We provide the digital link or hard copy instruction manual with every car seat rental with instructions. Due to liability, we do not provide car seat installation under any circumstance. Most local fire stations will install car seats.
i'm looking for a particular item
You can use the search bar a the top right hand of your browser (on desktop) or under the main drop down menu (on mobile) to search for a specific item, brand, or key word.
Don’t see it listed? Reach out to us! Please chat with us on our website chat line or email us (info@rents4baby) with the item that you are hoping to rent. We love hearing what items our customers want to see. We may be able to add it to your inventory for you.
is rents4baby affiliated to the product I want to rent?
Rentsbaby and Rents4baby.com is in no way associated by, partnered with, endorsed by, authorized by, or affiliated with any of the brands, names or products listed, sold or rented by Rents4baby.com, which includes but not limited to: HAPPIEST BABY, INC. Snoo, Smart Sleeper, Harvey Karp, © Thorley Industries LLC, d/b/a 4moms, DockATot, Wildchild Stockholm, Inc. All Trademarks are property of their respective owners.
can I add rents4baby to my baby registry?
Yes! Create a Babylist registry. Pick which item you would like to rent with us and copy and paste that link to your “Add Items” of your Babylist registry. Make sure to make a note to your friends/family of how long you would like to rent for. Example: “3 Month Rental of the Snoo bassinet”. Your friends/family can then make a reservation for this item! Please contact us at firstname.lastname@example.org with any questions.