safety + cleaning protocol
As parents ourselves, clean + safe baby gear is our #1 priority
how do you clean rental gear?
We take safety and cleanliness very seriously. All of our rental items undergo an intensive inspection upon return and each part of the rental gets thoroughly cleaned. Removable fabrics and linens are laundered with dye- and fragrance-free detergent and dried as permitted by their care labels. Hard surfaces are cleaned and, where appropriate, sanitized or disinfected using products compatible with the equipment manufacturer’s instructions. We follow the cleaner’s label for contact time and any required rinsing. Steam is used only where the equipment manufacturer permits it. All rental gear is in like-new condition when you receive it.
why is there a cleaning fee?
We value safety and cleanliness first and foremost! The cleaning fee ensures that you get the cleanest rental items that have also been checked thoroughly for safety.
are the rental items in your inventory used?
All of our rentals are in like-new condition and undergo our cleaning and safety process detailed above. Think of it like a rental car– the car has been used by another family before but looks and feels brand new. It is a top of the line model, it has been through all of the safety inspections and it has been thoroughly detailed before you drive it.
what about car seats and safety?
All of our rental items are in like-new condition. If a car seat has visible damage, the car seat is removed from inventory and not rented out again. Additionally, our terms require clients to disclose if any accidents occur.
The National Highway Traffic Safety Administration (NHTSA), defines a minor crash as one that meets all of the following:
- Vehicle was driven away from the scene
- No airbags were deployed
- No damage occurred to the door closest to the car seat
- No visible damage to car seat
- No injuries to any vehicle occupant (includes soreness)
These criteria do not override the instructions for the exact car seat. Any seat involved in a crash is taken out of rental service while its manufacturer’s replacement instructions are checked. A seat may return to service only if its manufacturer permits reuse for that specific crash and the seat passes inspection; otherwise it must be replaced. Seats involved in moderate or severe crashes must be replaced.
what happens if an item gets damaged, lost, or excessively dirty?
Ordinary wear is excluded from damage charges. For repairable damage, you will be charged reasonable repair costs. For lost items or damage that cannot be safely repaired, you will be charged the item’s replacement value.
Excessive dirt may result in an additional cleaning charge based on the work required. Replacement applies only when the item cannot be restored safely.
We will contact you before charging your card with the documented issue, the basis for the charge, and the amount. Rents4Baby Corporate reviews exceptions.
If you have simply forgotten to include your rental items in the return process, you can contact your local Rental Partner to mail them back the item if you wish to reverse the replacement cost. Once the items are in the possession of the Rental Partner and have been inspected for like-new condition, the replacement charge will be refunded.
can I request contactless delivery?
To choose contactless delivery, select this Delivery Preference option at checkout. We will deliver to your front door and send a confirmation by email or text so you can promptly collect your rental gear.
Our cleaning and inspection process is described above. Please contact your Rental Partner before delivery to discuss any specific handoff requests.