Cancellation + refund policy
Travel plans change? Here’s how we can assist!
Standard cancellation + refund policy
Applies to all Reservations during the year that do not fall under our Thanksgiving, Christmas, or New Years Holiday Cancellation Policy.
–100% Refundable: Orders cancelled 7 or more days prior to the start of your reservation date.
– 50% Refundable: Orders cancelled 4-6 days prior to the start of your reservation date.
– Non-Refundable: Orders cancelled 3 days or less prior to the start of your reservation date.
holiday cancellation + refund policy
The holiday cancellation policy applies when any part of your rental period falls within Monday–Sunday of Thanksgiving week, December 18–31, or January 1–7. Christmas and New Year use these fixed date ranges, not calendar holiday weeks.
– 100% Refundable: Orders cancelled 10 or more days prior to the start of your reservation date.
– 50% Refundable: Orders cancelled 5-9 days prior to the start of your reservation date.
– Non-Refundable: Orders cancelled 4 days or less prior to the start of your reservation date.
why do you have this cancellation + refund policy?
At rents-4-baby, we strive for excellence. In doing so, we need to ensure the best possible experience for all of our clients and for our local Rental Partners hand delivering your rental gear. When you place a reservation with us, we specifically reserve the rental items you have selected for your family.
How are the days prior to the reservation counted?
Simply put the “days prior to the start of your reservation” are the number of days until your order starts. It does not include the start date of your reservation.
For example, if your Reservation start date is July 4th and you submit a request to cancel on June 27th, your order would be fully refundable as you are cancelling 7 days prior to the start of your reservation per our Standard Cancellation + Refund Policy.
when does the policy apply?
Our Cancellation + Refund Policy applies to all reservations. We know that there are some things that are outside of your control — cancelled flights, sickness, natural disasters, etc. — all of these scenarios would still be included under our policy. For example, if you need to cancel your trip due to sickness, the refund policy will still be followed.
What if i placed a rush order?
Rush delivery orders are delivery reservations placed less than 24 hours before the rental start date/time and are subject to a $45 rush fee. Self-pickup reservations have no rush fee, including same-day bookings. Cancellation of a rush order is non-refundable under the cancellation policy, subject to the delivery and cleaning fee provisions below.
Non-refundable orders
Rental charges are non-refundable for same-day cancellations and cancellations within the applicable non-refundable period above. The delivery and cleaning fee provisions below still apply before delivery. After the items are delivered or picked up, refunds are not available except where Corporate approves an exception.
Issue with your order?
Don’t hesitate to reach out to us immediately! If you’ve experienced an issue with your reservation, we want to make it right. Contact your local Rental Partner taking care of your reservation with any questions or concerns. You can also contact us via email info@rents4baby.com.
****Additional Cancellation/Refund information****
Deliveries & Refunds (additional information):
Once your items have been delivered and you’ve taken possession of the gear, we are unable to offer refunds for the Gear Rental Fee, Delivery Fee, Cleaning Fee, or Service Fee portions of your rental total.
However, if you cancel your order 2 hours or more before your delivery window begins, we will refund the Cleaning Fee and Delivery Fee, since your Rental Partner will no longer be providing those services.
Example: If an incorrect address is provided and the gear is delivered to the wrong location (including areas or states we do not service), and you notify us after the delivery has taken place, we are unable to issue any refunds, as the Rental Partner is no longer in possession of the items.
If you notify us of the error while the Rental Partner is en route but before the gear is delivered, you will still be responsible for the Gear Rental Fee, Delivery Fee, and Service Fee, but we will refund the Cleaning Fee, as you did not take possession of the gear.
Please note that we do not issue refunds for early returns or unused rental days. When you book with us, we reserve your selected gear exclusively for you for the entire rental period, which prevents us from offering it to other families during that time.
Rents4Baby Corporate may review and approve exceptions, including when an error by Rents4Baby or the Rental Partner prevents delivery. Any exception or resolution is handled by Corporate.