Cancellation + refund policy
Travel plans change? Here’s how we can assist!
Standard cancellation + refund policy
Applies to all Reservations during the year that do not fall under our Thanksgiving, Christmas, or New Years Holiday Cancellation Policy.
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โ100% Refundable: Orders cancelled 7 or more days prior to the start of your reservation date.
โ 50% Refundable: Orders cancelled 4-6 days prior to the start of your reservation date.
โ Non-Refundable: Orders cancelled 3 days or less prior to the start of your reservation date.
holiday cancellation + refund policy
Applies to Reservations placed with any part of the rental term landing on the week of (Mon-Sun) Thanksgiving, Christmas, or New Years Day. For 2022, this includes the week of Thanksgiving Nov 21-27, the week of Christmas Dec 19-25, and the week of New Years Day Dec 26 โ Jan 3. *Note, a few additional days have been included on the โweekโ of New Years Day to include the long holiday weekend.
โ 100% Refundable: Orders cancelled 10 or more days prior to the start of your reservation date.
โ 50% Refundable: Orders cancelled 5-9 days prior to the start of your reservation date.
โ Non-Refundable: Orders cancelled 4 days or less prior to the start of your reservation date.
why do you have this cancellation + refund policy?
At rents-4-baby, we strive for excellence. In doing so, we need to ensure the best possible experience for all of our clients and for our local Rental Partners hand delivering your rental gear. When you place a reservation with us, we specifically reserve the rental items you have selected for your family.
How are the days prior to the reservation counted?
Simply put the “days prior to the start of your reservation” are the number of days until your order starts. It does not include the start date of your reservation.
For example, if your Reservation start date is July 4th and you submit a request to cancel on June 27th, your order would be fully refundable as you are cancelling 7 days prior to the start of your reservation per our Standard Cancellation + Refund Policy.
What if i placed a rush order?
If you’ve placed a Rush Order and you’d like to cancel unfortunately it is non-refundable.
Non-refundable orders
There will be no refunds for same day cancellations, cancellations within 72 hrs of the start date, or after the items are delivered or picked up.
Issue with your order?
Don’t hesitate to reach out to us immediately! I’ve you’ve experienced an issue with your reservation, we want to make it right. Contact your local Rental Partner taking care of your reservation with any questions or concerns. You can also contact us via email info@rents4baby.com.